FAQs

FAQs | Reflection By Asmat

Frequently Asked Questions

Quick answers about sizing, orders, delivery, care, exchanges, and payments. Still need help? Reach us on WhatsApp, call, or email — no forms.

Orders & Shipping

How long does delivery take?

Karachi orders: same or next working day. Other cities: typically 2–5 business days depending on courier routes.

Do you ship nationwide?

Yes, we deliver across Pakistan with tracked shipping and Cash on Delivery (COD) availability.

Can I change my address after placing an order?

If your parcel hasn’t been dispatched, message us on WhatsApp with your order number and updated address.

Sizing & Fit

How do I find my size?

Use a soft tape to measure bust/underbust (for bras) and waist/hip (for bottoms). Compare with our size chart on the product page.

Between sizes — what should I do?

If you’re between sizes, WhatsApp us your measurements for a tailored recommendation. Comfort is our priority.

Do you offer plus sizes?

Yes, most ranges run from XS to 3XL. Availability may vary by style and collection.

Exchanges & Returns

What is your exchange policy?

Unworn items in original packaging with tags can be exchanged within the policy window. Contact us with your order number to initiate.

Are panties or intimate items exchangeable?

For hygiene reasons, some intimate items may be final sale. We’ll mention this clearly on the product page.

How long do exchanges take?

Once received and inspected, we usually process exchanges within 2–3 business days.

Care & Materials

How should I wash delicate items?

Hand wash or use a lingerie bag on gentle cycle with mild detergent. Air dry flat; avoid bleach and hot tumble dryers.

Are the fabrics breathable?

Yes — we prioritize breathable cotton blends, silky microfibers, and soft lace to balance comfort and shape.

Do colors bleed?

We use colorfast dyes. Dark/bright colors may benefit from a quick first rinse separately.

Payments & Privacy

Which payment methods are accepted?

Cash on Delivery (COD), bank transfer, and card options where available via our checkout partners.

Is my data safe?

We keep your personal data confidential and only use it to process orders and support services in line with our privacy policy.

Do you store card details?

No — card payments are processed securely by our payment partners; we don’t store your card information.

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